If you are still having issues, please send us an EMAIL below.
Please give a complete and thorough description of the error you are receiving.
Including a screen shot of the error can be very helpful as well.
Scripts by Design * 4007 Avenida Del Sol Drive * Loveland, CO 80538 * 970.587.5500
Copyright © Scripts by Design All Rights Reserved
ACCESS ERRORS
If you are receiving errors while trying to access Scripts by Design, please try the following to rectify the error.
1. Be sure someone is signed in to SABRE. This is the number one reason Scripts by Design will give an access error!!!!
2. Try rebooting your computer. This will reset the software, and helps in many cases.
3. Be sure you are accessing the scripts through the Main Menu. You need to click on !!Script.ssc, and not the individual scripts.
4. Check the system date on your computer. Hold your mouse button over the time on the bottom right corner of your computer (The system time, not the Sabre time). Right click and go to "Adjust Date and Time". It should show today's correct date and time. If it doesn't, please reset to the correct date and time. This is very important. Reboot your computer, and try accessing Scripts by Design again.
5. Be sure you are in a valid and licensed Pseudo City Code for Scripts access and invoicing for your agency.
8. You must have SabreScribe program loaded on your computer. If you do Control-A or Tools/Execute SabreScripts, and you are not getting the white box showing a list of all of the scripts loaded on your computer, you can call the Sabre helpdesk, and they can walk you through loading SabreScribe. Once that is loaded, your scripts should show (!!SCRIPT.ssc), and you should be set to go!
7. Since scripts are no longer able to work with Stars, Scripts by Design has needed to use csv type files instead. If you get an error box with "SYSTEM ERROR 0-NOT ABLE TO ACCESS THE FILE" in the header of the window and then C:\TRAMSVC.CSV or C:\TRAMSTT.CSV in the grayed out area of the window, that means the two csv files that are needed to work with scripts are not present on your computer.
Check with your supervisor for the agency's copies of the two files. Find another agent who is not getting that error and you will be able to find the two files in their C:\TRAMSCSV folder.
If you look there on the computer giving the error, you may already have those two files but they don't have any data in them. The agency had to complete the two files and load them on all agents' computers in order for your vendor codes and travel types to be populated while running the accounting area of the scripts.
They can be emailed to the new computer, backed up to a jump drive and to the C:\TRAMSCSV folder on the new computer, copied through the network, or have an IT person take care of it for you.